It was so ridiculous that regus did not care about my 2-month retainer for office, however, it requires payment for next month virtual which was a much smaller fee compared to my receivable from Regus. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. Get help. (Sandra excused my late refund process from my manual process, however, I applied it from my portal but you deleted the function.) Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. We are pleased to confirm you that your refund has been processed as per the details we have shared with you via email. Flexible Workspace Designed Around Your Needs. Please remember that the retainer is refundable at the end of your agreement. Customer service is simply poor. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. You should do so via your online account (www.myregus.com). You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. Theyre a great place to connect with colleagues, clients and other like-minded businesses. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. This company has the worst customer service I have ever experience in my life. Please note: Change Management is 1-day training program (Friday). Eventbrite - Learning Zone Inc presents Agile and Scrum Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. Hi Mike, Im sorry if you felt the need to escalate this. Change Management Certification Training ( 1- day course ), Fri, March 24, 2023, 9:00 AM 5:00 PM EDT, Fort Myers, FL Regus Bussiness Centre/Hotel Fort Myers, FL 33901 United States. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. Regus flagged by its software or its Content Integrity Team because they have been unable to verify my authenticity rather than returning my retainer back! We also ensure all reviews are published without moderation. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. And of course, they just charged me $244 for November. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. 2023 Trustpilot A/S. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Do not delete my post, I will copy and paste it to spread again and again. Unacceptable billing practices. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Location: Singapore Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. same goes with debt collector from malaysia that emailed me abt 3 months ago. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. International Association of Better Business Bureaus. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Because Regus prefers to hold that retainer as leverage over you. Please email me at Lorraine.brule@regus.com with your company name and details. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. For clarity, you were also charged a retainer top up. It is IMPOSSIBLE to get them to stop charging. Company CEO: Linda Worthington *T&Cs apply. We also have advised you to remove the center address from your website and request your retainer refund online which you have not done yet. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. I called them again, which procedure took my time for 3 hours. *We conduct corporate trainings on your preferred dates and location for no additional cost. We will then confirm your retainer refund date and amount in return. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Remember me October 14 Changes in an organization are about more than just policies. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. We pay those as well. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. Sandra promised me to escalate my procedure below, however, when could I get it safely? Item #23 - Exit Virtual Office (VO) Agreement will be for a sixty (60) day term rather than a ninety (90) day term. Turned up at 450 Bath Road, Heathrow. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. October 19 Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. (Update) Do not delete my post! I could talk with Myesha. Whether you need a single desk or a whole building, want to drop in or stay for much longer, weve got all your immediate business requirements covered. Great discounts. They signed me up for things that I didn't ask for - didn't realize it in the fine print. For clarity, you were also charged a retainer top up. October 23 If you need further help, pleasespeak with our team member who is already in touch with you. Best, Lorraine Brule Global Customer Service at Regus. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Please advise what can we do to get back our retainer refund? October 6 I told you my account number is 9054006! With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. I got an email from trustpilot. 9. At this time, we are still within the timeframe of our retainer refund policy which is 45 days after your agreement end date. Were clear about this from day one. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. I couldn't get my retainer and called them. I look forward to receiving more information from you. This review was chosen algorithmically as the most valued customer feedback. Requesting your retainer refund is very easy: simply log into your online account (i.e. Change management professionals guide organizations through these changes on the individual, organizational and enterprise levels by taking a people-first approach. I really thought that this company would be a good option for expanding our business. The company left an official comment on this complaint. They charge your card for amounts more than stipulated on invoices! Ts and Cs apply. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Stay away!! Customer Reviews are not used in the calculation of BBB Rating. This is really bad customer service. Companies can ask for reviews via automatic invitations. Paid for parking online and have now received parking ticket from private company. No staff available for contacting on the event day. We did not put a "2000 dollars bill in front of you". 8. Its an automated process. If you refuse to pay their bogus invoices they will send you to collections. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! I really thought that this company would be a good option for expanding our business. (Sandra, I used the portal at first, however, your system made an error.) I would love the opportunity to help further but havent been able to identify your account. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. Students will become skilled at addressing the concerns of staff and enabling cooperation through strategic best practices. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I would recommend that anyone considering using this company to think again! Our fully serviced private offices offer teams of all sizes an inspiring environment to focus, collaborate, and do their best work. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. Hi, I signed a lease agreement with Regus for an office space with a first months and retainer/deposit amount. Reserve a permanent desk in your favorite space, or simply drop in and hot desk at thousands of locations worldwide. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. The reason why we're asking all our customers to provide details online is to prevent fraud. This company offers executive suites & office space, virtual offices and meeting rooms. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. Appreciate your immediate reply. Manage your Regus account in one place and make bookings on the move. Once they sell you something that will be the end of you being treated as a valued customer. They charge an excessive retainer fee. Why take the Change Management training from Reform Skills Inc? Best regards,Michelle Spire. We have worked with thousands of professionals and companies across the United States, Canada, Mexico, Australia, Singapore, Dubai, and the United Kingdom to acquire certifications and up-skill their employees. She apologized to me and promised me to rush to send me it by coming Wednesday. We find it very unfair that for this reason you post a very visible, insulting and untrue review. Please remember that the retainer is refundable at the end of your agreement. As you did not process this correctly, the agreement continued an additional month. Interested in a new product or service? Thats no big deal, makes sense. Log in to access all our services and products Email. If you have a helpdesk contact, we would expect a 24hours reply. If it has been longer than 30 days, please get in touch so we can investigate further. The retainer fee doesn't guarantee a successful outcome. Access our global network of workspaces and business lounges as often as you need. It won't go in any direction! IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. The company left an official comment to this complaint. How BBB Processes Complaints and Reviews. 3. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. Regus does not communicate with customers via telephone. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. Anyone can write a Trustpilot review. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. I contacted them about how processed my case after paying the fee for a virtual office. We have checked and cannot find any payment details set up in your account. Setting up an automated payment is straight forward and can be done through the online portal. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. All rights reserved. I have requested a retainer refund for almost three months. Where appropriate, well also take steps to prevent the situation from happening again. After investigating we noticed that your online request was missing. Whether you work alone, you're growing a start-up, or you're running the world's most successful corporation our network makes it possible to work near clients, colleagues, or family. Professional rooms for your next training session, interview, or pitch, wherever you need it. I cannot stress enough the lack of professionalism and poor service. No staff available for contacting on the event day. You should receive your refund within 30 days after your agreement end date. think about how low this company is. BBB Business Profiles may not be reproduced for sales or promotional purposes. This course is a must for every manager who aspires to be a leader and a success in his or her career. Once we've received your information, your refund is processed within 30 days of the last day of your agreement. Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. The additional increase in your monthly fee is due to the annual indexation. Thank you, Lorraine Brule Global Customer Service at Regus. Their billing is confusing, they billing customers one month ahead. I called Regus account desk and Dom S. got my call. Find out how we combat fake reviews. Surround yourself with prominent corporations in diverse Fort Myers, home to the likes of Gartner, Inc. and Tranzact, among others. ive been trying to get my money back ever since. And we have the solutions to help you work this way. This will ensure the agreement ends at the current final date and will not renew further. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. This is a complete con, and scam through and through. Find out how we combat fake reviews. You will regret signing with Regus. Our team members have always been in touch with you and worked with you to rectify this matter. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. We appreciate your business. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. * All prices shown are valid at the time of inquiry, based on 24-month contracts. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Regus is a complete and total scam company. Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. Kind regards, Lorraine BruleGlobal Customer Service at Regus. Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. Hi Stephen, Requesting to have your retainer refund is an easy process. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. However, we will ask you to go through some security steps as part of our fraud-prevention policy. At the end of your contract, they will automatically renew you without a signature and without consent. Regus always emphasized that it keeps its policy. The knowledge and skills taught in this course are in line with the educational standards of the Association of Change Management Professionals and industry standards. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. Change Management Why this is important, Portfolio, Program and Project Management Overview, Organisational Maturity Model: Is my Organisation ready for embracing change, Organisational Maturity Model: Is my Team ready for embracing change, Change in organisations - using interactive facilitation and individual reflection and activity, Change how it impacts me - Tailored change manual to use in your organisation, Initiating change - using real life organisational change experiences, Launch and mobilise the change - use a case study and role plays to practise the concepts learnt.
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